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Recruitment and Retention Manager
Summary
Title:Recruitment and Retention Manager
ID:HR
Department:Non-Medical Home Care
Office:Lackawanna County - Clarks Summit Office
Description
CareGivers America is a regional provider of Non-Medical Home Care, Home Health, Medical Equipment, Medical Staffing, and Private Duty Nursing Services. Now hiring a FT Recruitment and Retention Manager.

The Recruitment and Retention Manager provides recruitment efforts throughout the CareGivers America divisions for all open positions.  The Recruitment and Retention Manager works closely with all branches to have a clear idea of what positions need to be filled currently and what positions will be opening in the future. The Recruitment and Retention Manager is responsible for advertising all open positions as well as sourcing all applications to the appropriate department and office.

Responsibilities:
  • Provide ideas and create/implement policies and procedures for recruitment of staff, including a presence on social media and internet recruitment sites
  • Learn to navigate and utilize the organization’s software systems, Telephony and ApplicantStack Systems
  • Create and maintain recruitment material for new hires
  • Utilize Job Boards, classified ads, and Direct Mail to recruit and find new staff
  • Provide suggestions for recruitment and retention of staff
  • Oversee and manage branch Care Coordinators in all recruitment/retention activities. 
    • Directly communicate with all branch offices on at least a weekly basis regarding recruitment needs
    • Notify and work with Regional Managers to correct and improve recruitment and retention policies, procedures, and practices across all branches
    • Assist in the development of plans of correction for Care Coordinator staff and implement plans of correction, as related to recruitment and retention efforts
  •  The Recruitment and Retention Manager will solely manage all unemployment claims for all divisions and all office locations including:
    • Create, implement, and maintain the policies and procedures for unemployment compensation management
    • Attendance at Unemployment Hearings
    • Timely completion of Unemployment Paperwork
    • Improve unemployment compensation useage through coordination with staff on recruitment needs that can be met with staff that are currently collecting unemployment
    • Respond to questions/concerns in regards to employee disciplinary actions or personnel issues.
      • Assist offices in determining what steps to take when disciplining an employee that may lead to termination.  Reduce liability where possible
      • Create and/or modify performance improvement plans to ensure alliance with unemployment compensation directives
      • Ensure staff are fair and understanding of staff needs.  Eliminate unusual or extreme management reactions to staff performance.
  • Make suggestions and manage implementation of projects related to recruiting and retention of quality candidates
  • Manage retention call program for the Non-Medical Direct Care Workers at each branch
    • Ensure all new hires receive a new hire e-mail
    • Ensure all new hires are called periodically in their first months of employment
    • Ensure all new hires receive adequate training
    • Ensure all new hires feel they have adequate administrative support to complete their job satisfactorily
  • Run bi-weekly employee utilization reports, share with Care Coordinators and assist in implementing solutions to improve employee utilization rates.
  • Assist with acquisitions, as needed, to support recruitment and hiring efforts associated with the transactions
  • Assist Care Coordinator staff with hiring and orientations when regular Care Coordinator staff is unavailable.
  • Work with upper management to improve processes through analysis of current efforts and suggestions for future improvement.
 
 Qualifications
  • Prior experience recruiting is a must
  • Bachelor's degree from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
  • Proficient in Microsoft Office (Word and Excel)
  • Excellent communication skills, written & verbal
  • Ability to work independently without constant supervision
  • Ability to maintain employee and consumer HIPAA information
CareGivers America is dedicated to a policy of non-discrimination in employment and delivery of services. CareGivers America employs personnel and provides services to consumers without regard to race, color, age, gender, religious creed, ancestry, national origin, sexual orientation, disability (mental or physical), marital status, communicable disease, or any other legally protected state or federal status.








Key Words: HR, Human Resources, Recruiting, Talent Acquisition, Recruitment, HomeCare, Home Care, Home Health, Private Duty 

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